CEO @polarnotion. CTO @newstorycharity. Coowner @tenrocket & @sharpp. Run fast. Stay strong. Go boldly forward. Godspeed :: morgan@polarnotion.com

Better Before Bigger

Pretend for a moment you are the proud owner of a coffee company. The lifeblood of most organizations today, your selling productivity and joy one pound at a time. Your company sells bags of coffee for $10. It costs you $9.00 to produce, leaving $1.00 in profit. To summarize, that’s $1 of profit for every bag you sell. If you wanted to make $2, sell two bags. For $3, three bags. Obvious, right? Simple Answers vs Simple Solutions For most managers and business owners, the answer feels simple. To increase cash flow, increase sales. To generate more money, sell more of a product or service. This is a widely accepted practice and it can work. Imagine however, you took a different approach. Instead of seeing sales as the first step to growth, what if you opted for efficiency. Increase the value of the revenue you already have. Rather of trying…

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CEO @polarnotion. CTO @newstorycharity. Coowner @tenrocket & @sharpp. Run fast. Stay strong. Go boldly forward. Godspeed :: morgan@polarnotion.com

Spilling Secrets

Over the years I’ve found myself defaulting to complete transparency. It’s helped me develop a feeling of authenticity and a deeper sense of generosity. If I have a perspective, experience, or behavior someone else might benefit, it feels selfish to stay quiet. This openness and vulnerability intensified around the 5 year mark in our business. Following a near catastrophic financial issue for the business, I found myself scrambling. It was a desperate attempt at survival that led me to reach out to mentors, friends, and even strangers. The support and encouragement was humbling and invaluable. In turn, I’ve sought to do likewise. Rather than limiting it to those bold enough to ask, I began writing more and sharing it with those who might not feel comfortable reaching out. Throughout this season, I also felt a prompt to express gratitude to those who had helped us along the way. Our business has…

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CEO @polarnotion. CTO @newstorycharity. Coowner @tenrocket & @sharpp. Run fast. Stay strong. Go boldly forward. Godspeed :: morgan@polarnotion.com

Continuous Design

A few months into the both pregnancies, one thing was certain: we’re having ramen for dinner. I could suggest other options but unless it involved noodles and a broth, any debate was futile. Through past experiences, I understand my wife’s tastes, preferences, and willingness to deviate from the norm. Now, imagine you and I are meeting for dinner. It’ll be our first in person interaction and we have only sent a few emails back and forth. Generously, you allow me to pick the restaurant. Working off limited knowledge, I try to account for service, taste, environment, accessibility, and dietary restrictions. I’ll find something acceptable but it’s unlikely to perfectly match your expectations. When comparing my wife’s ramen and the latter one-off dinner, there is no question whose expectations will be best met. Learning the nuance of expectation takes time. It involves developing understanding, credibility, and trust. From Dinner to Design…

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CEO @polarnotion. CTO @newstorycharity. Coowner @tenrocket & @sharpp. Run fast. Stay strong. Go boldly forward. Godspeed :: morgan@polarnotion.com

Clarifying Company Values at Polar Notion

As a company grows and evolves, values become indispensable in guiding decisions. I’ve found few things to be more impactful in facilitating a healthy culture. Values govern how we operate. They summarize what matters most. Sometimes however, it’s helpful to dive a bit deeper into defining what they actually mean to us. While values like ‘passion’ and ‘innovation’ can be telling, they fall on deaf ears without context, explanation, and examples. We pursue excellence, not perfection. Rather than pushing for perfection, which is illusive, we pursue excellence. For us, excellence is exemplified in 4 ways. We produce quality products. Is the work we’re doing quality in the eyes of our clients and our peers? Not everyone has to ‘get it’, but our attention to detail and thoughtfulness should be evident. Standards change over time but we want to set the bar ever higher. A great example is our Client Handbook. It’s…

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CEO @polarnotion. CTO @newstorycharity. Coowner @tenrocket & @sharpp. Run fast. Stay strong. Go boldly forward. Godspeed :: morgan@polarnotion.com

Valuing What Matters

In 2017, we bag pushing harder to remove the barriers that prevent our team from doing great work. We are creating a transparent work environment from project management, to educating clients, and beyond. The goal is to do remarkable work and inspire others to live remarkable lives. As part of this push, team member compensation races to the forefront. Compensation is an area riddled with confusion and chaos. To combat the tension, we introduced transparent salaries. With that, we’ve been working through clearly defined expectations for each level and per role. After much deliberation and great advise, we identified 8 key areas. Each role without our business has requirements around Culture, Evangelism, Values, Experience, Leadership, Client Interactions, Industry Involvement, and Domain Knowledge. Culture Our team comes first. We spend most of our lives at work, so building a place we all enjoy is of primary importance. Contributing to the culture…

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CEO @polarnotion. CTO @newstorycharity. Coowner @tenrocket & @sharpp. Run fast. Stay strong. Go boldly forward. Godspeed :: morgan@polarnotion.com

Send Shorter Emails

A professor in college would tag every email as important. Upon opening the first few, I quickly realized it wasn’t as important as she thought. Each email was painfully long, poorly organized, and uneventful. After the 2–3 weeks, I didn’t read any more of them. When you write less, the content is actually consumed. Communication is two sided: information sent and information received. If you expect it to be read and thoughtfully digested, keep it short. Long emails often contain too much, which makes grasping the point even more challenging. While it may seem like most emails include a lot of valuable information, that’s simply not the case. Short emails have higher readability, are more deliberate, and respect the time of others. If you don’t have the time or energy to write a short, clear email… summarize at the end. That’s right, include a 2–5 bullet list at the end…

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CEO @polarnotion. CTO @newstorycharity. Coowner @tenrocket & @sharpp. Run fast. Stay strong. Go boldly forward. Godspeed :: morgan@polarnotion.com

Bringing Humanity Back to Email

A more productive and engaged version of you. While exchanging emails with Adam Walker, a fellow Atlanta entrepreneur and friend, I noticed a message on the footer of his emails. Adam’s message circa 2017: Having batched email communication for years, this seemed like a thoughtful solution to the fervent-mailers who expect a reply within hours or minutes. If nothing else, it properly sets expectations and outlines personal rules of engagement. As I began crafting my own closing postscript, it seemed appropriate to touch on another topic I’m passionate about. While productivity is certainly a driving factor in batching my emails, amplifying the value of real human interactions surpasses mere efficiency. Limiting exposure to email allows you to me more present in daily life. What kind of message does it send to someone across the table, in person, when you keep checking your phone? How about the disruptive nature of constant…

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